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Refund & Return Policy

Last Updated: April 2026

At Holistic Botanica, we stand behind the quality of our botanical offerings. Because our products are natural and often sensitive to environment and hygiene, we have established the following guidelines to ensure a transparent experience for our community.

1. The 30-Day Guarantee

We offer a 30-day return window. You have 30 days from the date your tracking information shows “Delivered” to request a return. After 30 days, we unfortunately cannot offer a refund or exchange.

2. Return Eligibility

To maintain health and safety standards, all returns must meet these criteria:

  • Condition: The item must be unopened, unused, and in its original state.

  • Packaging: Items must be in their original packaging with all security seals intact.

  • Exclusions: We cannot accept returns on opened tinctures, teas, or topical products. Gift cards and “Final Sale” items are non-returnable.

3. Damages & Issues

If your order arrives damaged, leaking, or incorrect, please notify us within 48 hours of delivery.

  • Action: Email [Your Email] with your order number and a photo of the damage.

  • Resolution: We will send a replacement immediately at no cost to you or issue a full refund.

4. How to Start a Return

  1. Request: Email [Your Email] with the subject line: Return Request – [Order #].

  2. Authorization: If approved, we will send you the return shipping address and instructions.

  3. Shipping: Customers are responsible for return shipping costs. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of your item.

5. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection.

  • Approval: Refunds are issued to your original payment method.

  • Timeline: Please allow 7–10 business days for the credit to appear on your statement, depending on your bank.

  • Note: Original shipping fees are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need a different item, the most efficient method is to return the original for a refund and place a new order.

Need Assistance?

Our team is here to help you find the right holistic balance.

  • Email: [Your Email Address]

  • Hours: Monday – Friday, 9 AM – 5 PM

Pro-Tips for your WebZew / Wix Setup:

  • Visual Hierarchy: Use a slightly larger font for the numbered headers to help mobile users scroll quickly to the section they need.

  • Footer Link: Ensure “Refund Policy” is clearly linked in your website footer and on your “Checkout” page.

  • Automated Emails: You can often paste this text directly into your Wix or Shopify “Legal” settings to automate its appearance in order confirmation emails.